Yoojo is a networking platform dedicated to home services, which enables users to publish advertisements requesting services (called "Jobs") and service providers to offer their services. These Terms and Conditions of Use apply to all registered users, whether clients or service providers, and govern the use of the Yoojo platform.
Yoojo is a trademark of Netdistrict, a limited company registered with the Registry of Geneva (Switzerland) and whose registered office is Chemin de Pré Fleuri 5, 1228 Plan-Les-Ouates.
Yoojo is an intermediation platform that facilitates contact between customers and service providers. The platform enables customers to publish service advertisements and service providers to offer their services. Yoojo plays no role in the provision of the service or in the contract between the customer and the service provider, who remain solely responsible for their commitments.
Yoojo does not play any role other than that of a medium for Internet advertisements and for putting the parties in contact with each other, and therefore:
Customers are responsible for providing accurate information and a detailed description of the services required in their adverts. They undertake to pay the service provider for the service provided in accordance with the agreed terms and conditions.
Customers acknowledge that they alone are responsible for all the content they include on the Site (text, photographs, images, logos or other content).
Customers are responsible for making all necessary declarations to government bodies in accordance with the terms of the relationship established with the Service Provider.
Depending on the data provided by the customer, Yoojo may propose a number of hours to carry out the service. This recommended duration is purely indicative. The Client alone is capable of defining the duration for which it wishes to contract the Service Provider.
The Providers must prove that they can regularly work in the Country where they offer their services.
The Service Providers are responsible for the quality and performance of the service offered. They are also responsible for meeting their commitments to customers.
Yoojo is a home services platform. The list of services available on the Platform may change at any time depending on local regulations and the ability of members to offer the service.
However, without this list being exhaustive, the following activities are not authorised on the platform:
Registration on the Site is open only to natural persons who have reached the age of majority under the legislation in force in the country where the service is provided and who enjoy full legal capacity. Yoojo reserves the right to refuse registration to any individual who does not comply with these Terms and Conditions or with current legislation.
To publish a job advert or a Supplier Profile, all Internet users must register on the Site to become a Member. To do this, they can:
By validating their registration, Internet users acknowledge that they have filled in the registration form truthfully and as accurately as possible, using current personal data. If any of the required information changes over time, the Member undertakes to amend it in his or her profile as soon as possible.
The Service Providers are free to set their hourly rates for each service. They may change their rates at any time, provided they are above the minimum hourly rate defined by law.
The application provides Providers with statistical data on prices charged by category. This data is purely for information purposes and is not mandatory.
Publication of a job advert on the Platform is free of charge, however service charges apply when booking a Service Provider.
The type of invoicing, prices and duration are defined in each offer and summarised before the end of the order process. The contract for the purchase of service products becomes binding when the relevant button is clicked to confirm the order.
The service fee is equal to 20% of the amount of the Service Provider's remuneration, with a minimum of 5 EUR including VAT, except for childcare and petsitting services.
In the case of child care or pet care services, the payment of the Service Provider is not mandatory through the platform; in this case we only invoice a flat fee to connect with the Provider.
The service charge gives the Customer the following rights:
The "Yoojo VIP" loyalty programme is intended for Customers.
Enrolment is effective once a minimum of 6 benefits have been paid between 01 January and 31 December of the current year.
The loyalty programme is personal and cannot be transferred to another person.
The loyalty programme is valid until 31 December of the following year and will be renewed as long as the eligibility criteria are met.
VIP status entitles the Customer to benefits that may change at any time without notice. The current programme offers the following benefits:
Electronic payment services for members' services are provided by Mangopay, for which Yoojo has the status of Payment Institution Agent.
By using the Site, Site members accept the general terms and conditions of use of the Mangopay platform, which can be viewed at the following address: https://yoojo.com/Mangopay_Terms-EN.pdf
By allowing Yoojo to make payments via Mangopay, you agree to provide Yoojo with accurate and complete information about you and authorise Yoojo to share this information as well as information about transactions made via the payment solution provided by Mangopay.
Proof of the financial transaction results from the data recorded by the online payment organisation selected by Yoojo. Members are invited to keep the electronic ticket recorded in their account for their personal use.
Invoicing of service charges, transactions between members and certificates will be produced digitally; there will be no paper documents. All these elements, depending on the user's activity, will be accessible on the Platform.
Transaction receipts summarise the service requested by the Customer, the Service Provider concerned and the agreed pricing.
Yoojo makes every effort to ensure that the Customer's request for services is fulfilled in the best possible conditions.
Yoojo cannot be held responsible for damage caused during the Services. Depending on the situation, it will be up to the Customer or the Service Provider to activate the appropriate insurance.
However, in order to support its members and facilitate the resolution of disputes, Yoojo may offer to compensate Customers up to 250 EUR for damage caused by the Service Provider in connection with a service request booked and paid for on the Platform.
The Customer may subscribe to an Escort Plus package. The price of this service will be calculated and clearly identified at the time of booking according to the service criteria.
The Plus option allows customers to benefit from priority support from customer service, access to the concierge service to arrange for another service provider to be called in free of charge, and replacement of damaged items up to a limit of 1500 EUR.
To be eligible for compensation, the Customer must prove that the Service Provider is the cause of the damage and provide appropriate evidence to assess the cost of the damage, such as a purchase invoice or quotation.
Theft, loss or disappearance of goods entrusted to Yoojo cannot be addressed by Yoojo. Legal proceedings will have to be initiated with the competent authorities.
At the time of booking, the remuneration agreed between the Parties is held in escrow in the Customer's wallet for as long as the Customer does not confirm payment to the Service Provider.
Yoojo encourages the amicable resolution of disputes between customers and service providers. If an agreement cannot be reached, users can appeal to Yoojo's internal complaints department by submitting a request via our complaints portal.
Any breach of these Terms and Conditions by a Member may lead to exclusion from the Site.
Generally speaking, Members undertake to refrain from using the Site for any purpose:
In the event of exclusion of a Member, no liability on the part of Yoojo may be incurred and all its job advertisements and/or service provider profiles shall be deleted.
If the member is inactive for 365 consecutive days, the account will be considered abandoned and will consequently be deactivated.
At the end of this period of inactivity, the account will be considered abandoned and therefore deleted in accordance with the same rules defined in the previous paragraph. However, the Customer may recover the balance of the Wallet by sending a simple request by email to contact@yoojo.com, within 12 months of the account being deleted.
In order to ensure security and trust within the Yoojo community, each Provider may be subject to a background check procedure before registering on the Platform or during its use. This procedure, within the limits of applicable local laws, may include the following elements:
By registering on Yoojo, the Provider consents to this background check and agrees that its data may be transmitted to Yoojo's verification partners solely for the purpose of conducting this check. Information collected as part of this process will be treated in accordance with Yoojo's Privacy Policy.
Yoojo endeavours to provide a secure environment by carrying out checks, but does not guarantee the accuracy, completeness or timeliness of information obtained as part of the background check. Yoojo accepts no responsibility for any misrepresentation or errors in the information provided by the provider or third party services.
In accordance with data protection laws, Yoojo is committed to protecting users' personal data. This data is collected and processed solely for the purpose of using the platform.
For more details, consult our Privacy Policy.
Yoojo holds the intellectual property rights to the Site considered as a support for the advertisements published by the Members (architecture of the Site, organisation of functionalities, ergonomics, software functionalities, etc.). Any reproduction of the elements constituting the Site without the prior written authorisation of Yoojo is likely to constitute an infringement and may incur the civil and/or criminal liability of its author.
Members undertake not to publish on the Site any element (text, photograph, image, logo or any other creation or sign subject to intellectual property rights) without the prior written consent of the holder of the rights.
Where necessary, Members grant Yoojo a licence to use the intellectual property rights attached to the content that they may insert on the Site. This worldwide licence and for the duration of the rights in question includes in particular the right for Yoojo to reproduce, represent or adapt said content to enable its optimal presentation on the Site (in particular with regard to its graphic charter and technical performance).
The Members of the Yoojo platform (Customers and Providers) expressly acknowledge that Yoojo acts solely as an intermediary to facilitate contact between users. By using the Platform, Members agree to irrevocably waive any recourse against Yoojo for:
This waiver of recourse applies to the maximum extent permitted by law. If a mandatory local law limits this waiver, it will only be applied to the extent permitted.
These General Terms and Conditions are governed by the laws of Switzerland, to the exclusion of the rules or principles of conflict of laws on international private law. However, if you reside in a country other than Switzerland, these General Terms and Conditions may be subject to the mandatory consumer protection laws and regulations in force in the country of residence, which may confer additional rights on you. Any disagreement, claim or dispute arising from these Terms and Conditions or your membership must be resolved before the competent courts in Switzerland, unless otherwise stipulated by the mandatory consumer protection laws applicable in your country of residence.
The invalidity or inapplicability of certain contractual provisions shall not affect the validity of the other contractual provisions. In this case, the ineffective or inapplicable provision must be replaced by the parties by a new effective or applicable provision.